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Privacy & Cookie Policy

Effective Date: April 2026

At CTK UK (LONDON) LTD (trading as Calm Collective CTK and SP Business Support), we provide Online Business Management and strategic support to the hair, beauty, and wellness sectors. We take the privacy and confidentiality of both your personal data and your commercial business data extremely seriously.

This Privacy & Cookie Policy explains how we collect, use, and protect your information when you visit our website (ctkuklondonltd.com) and engage our B2B services, in strict accordance with the UK General Data Protection Regulation (UK GDPR).

1. Information We Collect

To provide our professional B2B services, we collect the following types of information:

  • Identity & Contact Data: Your name, business name, role, email address, telephone number, and billing address.
  • Commercial & Operational Data (Strictly Confidential): As an Online Business Manager, we may require access to your CRM, booking systems, team structures, and financial reports to perform our contracted services.
  • Transaction Data: Details about the retainers, packages, or services you have purchased from us.
  • Technical & Usage Data: Your IP address, browser type, and information about how you navigate our website (collected via cookies).

2. Secure B2B Payment Processing (Stripe Compliance)

We never collect, process, or store your full corporate credit or debit card details on our servers. When you pay an invoice, book a strategy call, or set up a recurring monthly retainer via our website, all transactions are securely processed by our PCI-DSS compliant third-party payment gateway (Stripe). We only receive a secure, encrypted token and the last four digits of your card to verify your payment status and manage our accounting software.

3. Client Confidentiality & NDA Standard

We understand that we are granted privileged access to the backend of your business. We treat your commercial data with the highest level of confidentiality:

  • Your business data is used exclusively for the purpose of executing our contracted management and administrative services.
  • We will never share, sell, distribute, or leverage your proprietary business operations, strategies, or client lists to any third party or competitor.

4. Cookie Policy 🍪

Our website uses cookies (small text files downloaded to your device) to ensure our site functions properly, to manage secure checkout processes, and to help us understand how visitors use our platform.

Essential Cookies (Strictly Necessary): These cookies are vital for the core operation of our website. They enable you to use secure forms, book consultations, and process secure payments via Stripe. Without these cookies, our billing and booking systems cannot function.

Analytical Cookies: We use these to analyze website traffic (e.g., measuring which service pages are most visited). This data is aggregated and anonymous, helping us improve our online presence.

Managing Cookies: You can adjust your browser settings to refuse all or some cookies. However, please note that disabling Essential Cookies may prevent you from completing a purchase or booking a call through our site.

5. How We Use Your Data

We use your data for the following legitimate business purposes:

  • To fulfill our contractual obligations as your Online Business Manager.
  • To communicate with you regarding projects, retainers, and strategy implementation.
  • To process payments securely and prevent fraud.
  • To comply with legal, tax, and accounting requirements.

6. Data Sharing and Third Parties

We do not sell your data. We only share necessary information with trusted third-party platforms required to run our own business, such as:

  • Payment Processors: Stripe (for secure B2B payments).
  • Business Software: Our internal email providers, accounting software, and project management tools used to deliver your services.

7. Data Retention

We retain your personal and commercial data only for the duration of our working relationship.

  • Upon termination of our services, we will securely delete or hand back full access to your business systems (e.g., CRM, booking software).
  • We will only retain basic invoicing and contractual data for up to 7 years to satisfy UK HM Revenue & Customs (HMRC) legal requirements.

8. Your Legal Rights

Under the UK GDPR, you have the right to:

  • Request access to the personal data we hold about you.
  • Request the correction of inaccurate data.
  • Request the erasure of your personal data (where it does not conflict with our legal data retention obligations).
  • Withdraw consent for any marketing communications.

9. Contact Us

If you have any questions about this Privacy & Cookie Policy, or wish to exercise your data rights, please contact us at:

  • Company Entity: CTK UK (LONDON) LTD (Company No: 15184244)
  • Registered Address: 2 High Street, Burnham On Crouch, Essex, England, CM0 8AA
  • Telephone: +44 7817422999
  • Email: support@ctkukltd.com
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