top of page

Online Business Management Support UK

​

Specialist CTK support for hair, beauty, aesthetic and wellness businesses across the UK.

Running a salon or beauty business is demanding. When the back-end operations, client systems and day-to-day management start eating into your time, it's not a productivity problem, it's a structure problem. That's exactly what I fix.

I'm Sarah Pepper an Online Business Manager based in the UK, working exclusively with hair, beauty, aesthetic and wellness business owners who are ready to build a business that runs properly. From CRM and booking system builds to email marketing, team operations and HR support.

I manage the parts of your business that keep everything else moving.

Whether you're looking for retained CTK support, help with a specific project, or systems that finally work for your salon ,I offer flexible packages built around what you actually need.

Services include: online business management, CRM setup and management, booking system builds, email marketing for salons, HR and team support, business operations management, project coordination and salon business strategy.

Based in  Nottinghamshire working with salon and beauty businesses across the UK.

Whenever, Wherever.

Discover My  CTK Services

Online Business Manager Support

You've built a busy business. But if the systems haven't grown with it, everything starts to feel harder than it should, team communication breaks down, clients fall through the gaps, and you're spending time firefighting instead of leading.

This is where CTK support comes in. Not task management. Not admin. Someone who looks at how your business actually operates and makes it work better.

Built specifically for hair, beauty, aesthetic and wellness businesses, my CTK support covers:

  • Systems and process management

  • Workflow creation and improvement

  • CRM setup and ongoing management

  • Booking system builds and optimisation

  • Project coordination and delivery

  • Operational oversight and strategic support

Right for you if your business is established, you know what you want to achieve, and you're ready for someone to come in and make the back end match the front.

Virtual Assistant Tasks Include:

​

  • Email & inbox management (filtering, prioritising, follow-ups)

  • Diary & calendar management

  • Administrative support

  • Document creation & formatting

  • Client communication & correspondence

  • Data entry & file organisation

  • Managing ongoing admin tasks you don’t have time for

  • Email marketing ​

​

Ideal for:
Small business owners, coaches, consultants and service-based businesses who need reliable admin support without hiring an employee.

Retained CTK Support  Simple, Flexible, Consistent

 

For hair, beauty, aesthetic and wellness business owners who need dedicated, ongoing support without the complexity.

Monthly retainer packages start from 10 hours. Pre-booking your hours secures my availability and means professional CTK support is in place every single month  no chasing, no gaps, no last-minute scramble.

Here's how it works:

  • Hours are paid upfront each month

  • I use time-tracking software, rounded to the nearest 15 minutes full transparency on where your time goes

  • You'll receive a weekly report so you always know exactly how your hours are being used

  • I'll flag it before you reach your retainer limit so you can top up or pause non-urgent work

  • Invoices are sent 7 days before the end of each month

Need something more specific to your business?

Bespoke packages are available  tailored to your salon or beauty business and built around your budget and goals.

Your first 30-minute consultation is free. Let's talk about what your business needs and how retained CTK support can make the difference.

Need a hand with a one-off project or some ad hoc tasks? I’ve got you covered.

One-Off CTK Project Support

Sometimes you don't need ongoing support you just need something sorted.

Whether it's a CRM setup, a booking system build, an email marketing campaign, an operational review or a project that's been sitting on your list for too long.

I work with hair, beauty, aesthetic and wellness businesses on a one-off basis when you need focused, professional support without a long-term commitment.

Ad hoc CTK project work is charged on a project basis, paid upfront. You'll receive clear time reports throughout so you always know exactly where your hours are going.

No retainer. No tie-in. Just the work done properly.

Ready to get it sorted? Get in touch and let's talk about what you need.

HOW IT WORKS 

My rates include time spent on the tasks, liaison with you the client, email or face to face meetings and including all initial briefings. Any additional costs incurred like stationary. postage and packaging will be charged in addition at cost price. 

I kindly ask that all of my clients complete the terms of business prior to working with me.

Payments are made electronically for example BACs within 7 days of any invoice issued. My standard hours are Monday to Thursday 8am- 4pm, Friday 8am-2pm. Any support needed outside of these hours or for urgent work will incur a premium on my standard hourly rates 

bottom of page