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Terms of Service

Last Updated: April 2026

Welcome to Calm Collective CTK and SP Business Support, which are trading names of CTK UK (LONDON) LTD ("we", "us", or "our"). These Terms of Service ("Terms") constitute a legally binding agreement between you (the "Client") and CTK UK (LONDON) LTD.

By engaging our Online Business Management (OBM), consultancy, or administrative services, or by paying an invoice/retainer, you confirm that you are acting for purposes relating to your trade, business, craft, or profession (a B2B transaction) and agree to be bound by these Terms.

1. Company Information

  • Legal Entity: CTK UK (LONDON) LTD
  • Company Registration Number: 15184244
  • Registered Office: 2 High Street, Burnham On Crouch, Essex, England, CM0 8AA
  • Contact Email: support@ctkukltd.com
  • Telephone: +44 7817422999

2. Services and Engagement

We provide strategic business support, CRM management, operational systems setup, and executive assistance tailored to the beauty and wellness sectors.

  • Monthly Retainers: Our services are typically offered via monthly retainer packages, which secure a dedicated amount of our professional capacity.
  • Unused Hours: Unused hours within a billing cycle do not roll over to subsequent months unless explicitly agreed upon in writing.
  • Client Cooperation: The success of our services relies on your timely feedback and access to necessary business systems. Delays on your part may affect delivery but will not pause retainer billing.

3. No Guarantee of Specific Business Results (Important)

While we utilize over 25 years of industry expertise to optimize your business operations, business success depends on numerous external variables (e.g., market trends, staff performance, and your own execution).

No ROI Guarantee: We make no absolute guarantees regarding specific revenue growth, financial outcomes, or a precise return on investment (ROI). Our services are provided on a "best-efforts" professional standard basis.

4. Payments and Recurring Billing

  • Prepayment: All retainer fees, package costs, and project deposits must be paid in full and in advance via our secure payment gateway (Stripe) before work commences.
  • Recurring Billing: For monthly retainers, you authorize us to charge your selected payment method on a recurring basis until a formal cancellation notice is provided.
  • Late Payments: We reserve the right to suspend all services and access to systems if an invoice remains unpaid past the due date.

5. Cancellation and Termination

  • 30-Day Notice Period: To cancel or downgrade a monthly retainer, the Client must provide exactly 30 days' written notice via email to support@ctkukltd.com.
  • You will be billed for the final 30-day notice period, during which we will continue to fulfill our service obligations.
  • Immediate Termination: We reserve the right to terminate our agreement immediately if the Client engages in illegal activities, breaches confidentiality, or fails to pay agreed fees.

6. Limitation of Liability

To the fullest extent permitted by the laws of England and Wales, CTK UK (LONDON) LTD shall not be liable for any indirect, consequential, or economic losses, including loss of profits, data, or business opportunities. Our total liability for any claim shall not exceed the total fees paid by the Client for the specific service in the one month preceding the claim.

7. B2B Exemption (Cooling-Off Period)

As this is a Business-to-Business (B2B) agreement, the statutory 14-day cooling-off period provided to consumers under the Consumer Contracts Regulations does not apply. All business service purchases are considered final.

8. Intellectual Property and Confidentiality

We retain ownership of our proprietary templates, workflows, and strategic methods. You are granted a non-exclusive license to use these within your business.

We agree to maintain strict confidentiality regarding your proprietary business information as outlined in our Privacy Policy.

9. Governing Law

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

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