Terms and Conditions
About our AGREEMENT
This document sets out the basic terms that apply to all the work that we do - it is called our TERMS.
Our AGREEMENT is made up of these TERMS, the BOOKING, and the DATA PROCESSING FORM.
As this is a legal document, some words and phrases have a special meaning. These are shown in UPPER CASE. You’ll find all the definitions in section 5 below.
Starting the AGREEMENT
This AGREEMENT begins when:
- you sign and return our BOOKING
- you tell us to start work, preferably in writing
1. About the work
a. What’s included
Please see the BOOKING for full details of the work covered by our AGREEMENT. Minor changes can be agreed by written exchange. For major changes, we’ll issue a new BOOKING. If you’d like additional work, we’ll send you a new quote.
b. Quality standards
We work to professional quality standards. If you have your own SLAs and KPIs please make sure they are accessible.
c. Communication standards
The BOOKING explains our communication channels and key dates. Using different communication channels may result in delay or messages being overlooked.
d. What we need from you
- Before we start, we need you to appoint one person to be our main contact. This person should have the authority to agree PAYMENTS and make changes to the BOOKING.
- So that we can deliver the work detailed in the BOOKING in line with your timetable, you should send us the information we ask for by the date we require it.
- Importantly, we need you to PAY us by the due date shown on each invoice. If you don’t, we may put further work on hold until your PAYMENT arrives.
e. Working with us
If necessary to meet your deadlines, provide specific expertise, or cover for absence, we may delegate some or all your work to our team members, employees or associates. Our team are under contract to work with our customers only through us.
f. Resolving problems
If the work we do seems to vary from your expectations, you should tell us what it will take for us to get back on track. Similarly, we will do the same for you.
g. Breaking the AGREEMENT
If either party fails to comply with any part of this AGREEMENT, it’s called a BREACH. If a BREACH can be and is remedied within 14 days, the AGREEMENT continues. If it can’t be or isn’t remedied within 14 days, the complaining party can end the AGREEMENT by sending a written notice to terminate.
2. How we work
As an independent business, our work is not under your direction or control. While working for you, we can continue to market our services and work for other clients. Unless stated otherwise in the BOOKING or DATA PROCESSING FORM, we’ll provide all the tools and equipment required to deliver the SERVICES.
3. About PAYMENTS
Payment is due by the date shown on the invoice unless the BOOKING states a different timescale. Deposits and prepayments are due before work commences and are not refundable.
4. About ending our AGREEMENT
There are various ways our AGREEMENT can end: automatically on completion, by written notice as specified in the BOOKING, or following the BREACH process described above. All existing rights established by the AGREEMENT continue unaffected after termination.
5. Definitions
Definitions include: AGREEMENT, BOOKING, BREACH, CONFIDENTIAL INFORMATION, DATA PRIVACY LAW, DATA PROCESSING FORM, MATERIALS, PAYMENT, PERSONAL DATA, RIGHTS, SERVICES, TERMS, “you”, “we” and “us”.
6. Final important subjects
We will handle data in line with data privacy law and any data processing instructions. Liability is limited as described in the TERMS, and disputes are subject to the law and jurisdiction set out in the BOOKING.